Returns & Exchanges

We want you to love your purchase. If not, we’ve got you covered.

Change of Mind (Consumer Contracts Regulations)

• Return window: 14 calendar days from the day you (or someone you nominate) receive the item.

• Condition: Unworn, unwashed, with all tags attached and in original packaging.

• Hygiene items: For hygiene reasons, underwear, swimwear bottoms, earrings and similar items are only returnable if unopened and with hygiene seals intact.

How to start: email returns@niceweareuro.site with your order number, item(s), and reason.
Refund timing: within 14 days of us receiving the return (to the original payment method).

Exchanges (Fit/Size/Colour)

• 30 days from delivery for exchanges, subject to stock availability.

• We ship the replacement once your return is scanned by the carrier or received at our facility.

Faulty or Incorrect Items

• Report within 30 days of delivery to support@niceweareuro.site with photos/video and your order number.

• If confirmed faulty/incorrect, we’ll provide a prepaid UK returns label and send a replacement or refund.

Return Shipping

• UK returns for change of mind: You can use our label (deducted from refund) or your own trackable service.

• Faulty/incorrect: We cover return shipping in full.

Non-Returnable

Items showing signs of wear, washing, alteration, perfume/deodorant stains, or missing tags/packaging may be refused.